Appointments

Appointment information

FOR YOUR INFORMATION – ALL TELEPHONE CALLS ARE RECORDED

Use our eConsult service to consult our doctors online

From Wednesday 1 October, we will be extending our online consultation provision from 8am to 6.30pm. This is in line with new NHS England guidance.

We also have our new patient charter which sets out what our patients can expect from us and how patients can support us. This can be found here: You and Your General Practice NHS England » You and your general practice – English.

As we work together to make improvements there are a few things that you can do to help support us, these are:

1. Be prepared: Before an appointment, think about writing down your symptoms, what you are worried about and what you want to talk about.
2. Be on time: Being late for an appointment or being unavailable for a timed call-back can affect other patients.
3. Cancel if needed: If you can’t go to your appointment, tell us as soon as you can, so we can offer it to someone else.
4. Use the NHS App or website: If you’re confident using smart phones or computers, you can book or cancel appointments, order repeat prescriptions, and see your test results online.
5. Turn on notifications: If you use the NHS App, turn on notifications so we can contact you more easily.  Please keep an eye out for messages.
6. Order repeat medicines on time: Make sure you ask for repeat prescriptions on time, so you don’t run out, and only order what you need.
7. Join the Patient Participation Group: we have a group of patients who offer feedback on the services we deliver. Our website explains how you can join Patient Participation Group « Alma Road Surgery

If you have any questions, or any feedback regarding the practice please contact us on 01794 513422