Practice Policies
Our Vision Statement
At our general practice surgery in the UK, our vision is to provide exceptional, patient-centred healthcare services to individuals and families within our community. We aspire to be recognised as a trusted and reliable healthcare provider, committed to promoting the well-being and quality of life for all our patients.
Our vision is centred around the following principles:
- Patient-Centred Care: We are dedicated to understanding and addressing the unique needs, concerns, and preferences of each patient. By fostering a compassionate and empathetic environment, we strive to build long-lasting relationships based on trust and mutual respect.
- Excellence in Healthcare: We aim to deliver the highest standard of medical care, continuously staying updated with the latest advancements in healthcare practices and technologies. Our team of skilled healthcare professionals is committed to providing accurate diagnoses, evidence-based treatments, and comprehensive follow-up care.
- Accessibility and Convenience: We believe that healthcare should be accessible to all. Our practice is committed to providing convenient appointment scheduling, minimal waiting times, and efficient healthcare services to ensure that our patients receive the care they need in a timely manner.
- Collaborative Approach: We value teamwork and collaboration among our healthcare professionals, working closely with patients and their families to develop personalized care plans. By fostering a multidisciplinary approach, we aim to promote holistic well-being and optimal health outcomes.
- Community Engagement: We are deeply committed to active involvement and engagement within our local community. Through health promotion initiatives, educational programs, and community partnerships, we strive to empower individuals to take control of their health and lead healthier lives.
By embracing these principles, our vision is to be a leading general practice surgery in the UK, where patients feel supported, empowered, and confident in their healthcare journey.
Chaperone Policy
Confidentiality
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Zero Tolerance
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
General Data Protection Regulations
General Data Protection Regulations
Privacy Notice 2024
How we use your medical records
Important information for patients
-
This practice handles medical records in-line with laws on data protection and confidentiality.
- We share medical records with those who are involved in providing you with care and treatment.
- In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.
- We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
- You have the right to be given a copy of your medical record.
- You have the right to object to your medical records being shared with those who provide you with care.
- You have the right to object to your information being used for medical research and to plan health services.
- You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office. Please see the practice privacy notice on the website or speak to a member of staff for more information about your rights.
- If you wish to view the full Practice Privacy Policy, please click on the link below
Diabetic Patients
The Practice shares your diabetes related data with the Diabetic Eye Screening Programme operated by Health Intelligence (commissioned by NHS England). This supports your invitation for eye screening (where you are eligible and referred by the Practice) and ongoing care by the screening programme. This data may be shared with any hospital eye services you are under the care of to support further treatment and with other healthcare professionals involved in your care for example your Diabetologist.
For further information take a look at Health Intelligences Privacy Notice on the diabetic eye screening website: www.desphiow.co.uk
